The Charlie Banana Team is confident in the manufacturing and quality of its products. Please follow our Cloth Diaper Care Tips to ensure diapers are properly cared for on a daily basis.
*The warranty is only extended to the original purchaser of the products and a proof of purchase is required. No exceptions. Proof required for any claim.
Charlie Banana®’s one year warranty covers:
- Sewing or manufacturing defects,
- Lamination or metal sizing technology.
Charlie Banana®’s 180 days warranty covers:
- The elastics
We’re here to assist you the best we can and it is a pleasure for us to find a solution.
We pride ourselves in making luxurious eco friendly products; your satisfaction is our number one priority.
If you experience diaper issues within one year of purchase, please contact us at support eu @ charliebanana . com or call us at +852-2302-0526 and fill out a Product Request Form. You must have a proof of purchase that clearly states the date in order to receive a diaper replacement. Receipt must be from an authorized dealer.
Warranty does not cover any of the issues below:
- Leaking issue unless a lamination defect.
- If the diapers have been washed or dried at higher temperature than 40 degrees Celsius /104 Fahrenheit the warranty will be instantly voided.
- If diapers have been bought second hand
- If bleach have been used to wash the diapers
- When the Care Instructions are not followed
- Staining or washing issues
- Detergent containing any bleach been used
- Diaper rash cream which has ruined a diaper – these creams clog the inserts pores and will prevent absorption. Do not use Diaper Rash Creams without a liner or a disposable insert.
- We do not replace any diapers not purchased through one of Charlie Banana®’s retailers, particularly if traded, bought through a third party, or bought as a used diaper.
- We do not replace diapers that were won through social media giveaways, 2nd quality sale, clearance sale, cyber sales.
If you want to call us please dial +852-2302-0526 this is a number in Hong Kong and we will gladly assist you.
We hope that you will enjoy your Charlie Banana® products for many years!
The Charlie Banana® Team